ITSM Connector for SAP allows the creation of incident tickets directly from SAPUI5 (Fiori, Neptune DXP). The incident fields are filled in automatically according to the predefined rules. Users no longer need to use emails or call the Service Desk to specify all the elements of a problem. They only have to enter the description of the malfunction without having to enter all the required details (details of the SAP system, the user and the program).
Automated creation of incident tickets from SAP GUI or Fiori applications
WHY ITSM CONNECTOR FOR SAP ?
Working with the majority of ITSM platforms on the market (ServiceNow®, Jira®, BMC Remedy and Micro Focus® Service Manager), the use of ITSM Connector for SAP results in a 30% faster ticket resolution.
For more information, download the ITSM Connector for SAP brochure
Automatically create complete incident tickets in SAP with ITSM Connector for SAP
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