Create incident tickets directly in your ITSM platform from SAP

ITSM Connector for sap

ITSM Connector for SAP allows the creation of incident tickets directly from SAPUI5 (Fiori, Neptune DXP). The incident fields are filled in automatically according to the predefined rules. Users no longer need to use emails or call the Service Desk to specify all the elements of a problem. They only have to enter the description of the malfunction without having to enter all the required details (details of the SAP system, the user and the program).

Automate data collection for ticket creation, with a screenshot, authorization report, etc.

Duplicate ticket management

Automate categorization and routing to send tickets to the appropriate service and define incident fields according to the SAP system, transaction or application component

Automatic creation of incidents in ServiceNow® when alerts are triggered in SAP Solution Manager

Visualise knowledge base articles in SAP so that users can solve their problems without creating a ticket

Advanced SAP incident analysis

Automated creation of incident tickets from SAP GUI or Fiori applications


Working with the majority of ITSM platforms on the market (ServiceNow®, Jira®, BMC Remedy and Micro Focus® Service Manager), the use of ITSM Connector for SAP results in a 30% faster ticket resolution.

Acceleration of the creation of incident tickets

Reduce manual efforts to create tickets and save working time

Limiting the number of emails or phone calls needed to specify the elements of an incident

Decrease system downtime by limiting the risk of production incidents

Reduce the SAP support costs

12% fewer incidents with SLA violation

ITSM Connector


For more information, download the ITSM Connector for SAP brochure

Webinar replay

Incident tickets

Automatically create complete incident tickets in SAP with ITSM Connector for SAP

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