ITSM Connector for SAP allows the creation of incident tickets directly from SAPUI5 (Fiori, Neptune DXP). The incident fields are filled in automatically according to the predefined rules. Users no longer need to use emails or call the Service Desk to specify all the elements of a problem. They only have to enter the description of the malfunction without having to enter all the required details (details of the SAP system, the user and the program).
Automate data collection for ticket creation, with a screenshot, authorization report, etc.
Duplicate ticket management
Automate categorization and routing to send tickets to the appropriate service and define incident fields according to the SAP system, transaction or application component
Automatic creation of incidents in ServiceNow® when alerts are triggered in SAP Solution Manager
Visualise knowledge base articles in SAP so that users can solve their problems without creating a ticket
Advanced SAP incident analysis
Automated creation of incident tickets from SAP GUI or Fiori applications
WHY ITSM CONNECTOR FOR SAP ?
Working with the majority of ITSM platforms on the market (ServiceNow®, Jira®, BMC Remedy and Micro Focus® Service Manager), the use of ITSM Connector for SAP results in a 30% faster ticket resolution.
ITSM Connector
Brochure
For more information, download the ITSM Connector for SAP brochure
Webinar replay
Incident tickets
Automatically create complete incident tickets in SAP with ITSM Connector for SAP
Do you have any questions ?
Contact us or subscribe directly to a ITSM Connector demonstration
