{"id":18900,"date":"2022-11-07T10:45:51","date_gmt":"2022-11-07T09:45:51","guid":{"rendered":"https:\/\/www.invarture.com\/?p=18900"},"modified":"2022-11-07T10:56:13","modified_gmt":"2022-11-07T09:56:13","slug":"itsm-connector-integration-de-sap-jira","status":"publish","type":"post","link":"https:\/\/www.invarture.com\/en\/itsm-connector-integration-de-sap-jira\/","title":{"rendered":"ITSM Connector – Int\u00e9gration de SAP & Jira"},"content":{"rendered":"
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ITSM - Int\u00e9gration de SAP & Jira<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ITSM Connector peut int\u00e9grer les syst\u00e8mes SAP et ServiceNow. Cependant, le produit prend en charge de nombreuses autres plates-formes ITSM pr\u00eates \u00e0 l'emploi, comme Jira. Alors comment cr\u00e9er des tickets Jira directement depuis SAP ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Cas d’utilisation<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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De nombreuses entreprises utilisent Jira pour g\u00e9rer les d\u00e9veloppements et \u00e9galement les r\u00e9sultats des tests. Par exemple, les bugs d\u00e9tect\u00e9s dans le syst\u00e8me qualit\u00e9 d’un environnement SAP sont enregistr\u00e9s et trait\u00e9s dans Jira.<\/p>

De plus, Jira dispose d’une version con\u00e7ue pour la gestion des services informatiques : Jira Service Desk. Les entreprises l’utilisent pour d\u00e9clarer les incidents signal\u00e9s par les syst\u00e8mes SAP de production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ITSM Connector – cr\u00e9ation de tickets \u00e0 partir de SAP GUI<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Notre add-on SAP certifi\u00e9 permet aux utilisateurs SAP de cr\u00e9er des tickets Jira directement depuis SAP. Chaque fois qu’un utilisateur SAP rencontre un probl\u00e8me, un ticket peut \u00eatre cr\u00e9\u00e9 en quelques clics \u00e0 partir de SAP GUI. Voici un exemple d’utilisation \u00e0 partir d\u2019un message d’erreur dans SAP, suivi de la cr\u00e9ation d\u2019un ticket \u00e0 l’aide du menu \u201cAide\u201d :<\/span>
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Lorsque l’utilisateur clique sur le menu \u00ab\u00a0Cr\u00e9er un message d’assistance\u00a0\u00bb, le connecteur ITSM d\u00e9marre et demande une confirmation pour faire une capture d’\u00e9cran :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Si l’utilisateur le permet, la capture d’\u00e9cran est jointe au ticket Jira. Apr\u00e8s cela, l’\u00e9cran principal s’affiche. L’utilisateur peut entrer le sujet et une description plus longue. Le mod\u00e8le par d\u00e9faut pour Jira contient \u00e9galement le champ Priorit\u00e9, mais la partie inf\u00e9rieure de l’\u00e9cran peut \u00eatre personnalis\u00e9e :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Apr\u00e8s avoir saisi le texte, la cr\u00e9ation du ticket peut \u00eatre lanc\u00e9e en appuyant sur le bouton \u201cEnvoyer\u201d. Au bout d’une seconde, un message de confirmation s’affiche, incluant le num\u00e9ro du ticket. Les utilisateurs peuvent \u00e9galement ouvrir le ticket en un seul clic.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Le ticket g\u00e9n\u00e9r\u00e9<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comme vous pouvez le constater, toutes les propri\u00e9t\u00e9s du ticket sont d\u00e9finies parfaitement et automatiquement, en fonction des r\u00e8gles et de la configuration que vous avez mis en place dans SAP :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Le d\u00e9clarant du ticket est d\u00e9fini avec l’utilisateur final SAP (le mappage peut \u00eatre bas\u00e9 sur le nom d’utilisateur ou l’adresse e-mail), des \u00e9tiquettes peuvent \u00eatre ajout\u00e9es, le projet Jira et le type de ticket peuvent \u00eatre sp\u00e9cifi\u00e9s dans la configuration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Collecte de donn\u00e9es automatis\u00e9e<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comme vous pouvez le constater, plusieurs pi\u00e8ces jointes sont automatiquement ajout\u00e9es au ticket par ITSM Connector. Naturellement, nous avons la capture d’\u00e9cran, mais nous avons \u00e9galement un fichier PDF contenant de nombreuses informations essentielles sur la transaction SAP en cours, le syst\u00e8me SAP, l’utilisateur, le dernier message d’erreur, etc.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ici, vous pouvez t\u00e9l\u00e9charger le fichier PDF afin de pouvoir consulter l’ensemble du document : <\/i>Lien<\/i><\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Le programme joint \u00e9galement le contexte m\u00e9tier du ticket sous la forme d’une feuille Excel. Vous trouverez ici tout le contenu des champs de l’\u00e9cran ainsi que des d\u00e9tails techniques :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Le fait de disposer imm\u00e9diatement de ces informations de mani\u00e8re automatis\u00e9e r\u00e9duit consid\u00e9rablement l’effort de cr\u00e9ation d’un ticket et diminue \u00e9galement le temps moyen de r\u00e9solution du ticket, car la communication requise avec les utilisateurs finaux est r\u00e9duite de mani\u00e8re importante. Les \u00e9quipes du support disposent de toutes les donn\u00e9es n\u00e9cessaires pour reproduire le probl\u00e8me et commencer \u00e0 rechercher une solution.
<\/span>Le programme joint \u00e9galement au ticket le rapport d’autorisation SAP standard (sortie de la transaction SU53).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ITSM Connector – cr\u00e9ation de tickets depuis Fiori Apps<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Naturellement, la m\u00eame chose fonctionne aussi pour Fiori. Il existe un bouton d\u00e9di\u00e9 pour lancer la cr\u00e9ation du ticket :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L’\u00e9cran principal est similaire \u00e0 la version SAP GUI :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lorsque l’utilisateur appuie sur le bouton \u201cEnvoyer\u201d, le m\u00eame composant backend cr\u00e9e le ticket que dans SAP GUI et un message de confirmation s’affiche :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Encore une fois, le ticket est cat\u00e9goris\u00e9 automatiquement et vous aurez \u00e0 nouveau acc\u00e8s \u00e0 toutes les pi\u00e8ces jointes :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vous aurez maintenant les d\u00e9tails de Fiori dans le fichier PDF g\u00e9n\u00e9r\u00e9 :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Le rapport d’autorisation SU53 : des v\u00e9rifications d’autorisation ont \u00e9chou\u00e9 pour l’utilisateur, ce qui semble \u00eatre li\u00e9 au probl\u00e8me :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITSM Connector g\u00e9n\u00e8re \u00e9galement une feuille Excel, o\u00f9 nous pouvons retrouver le m\u00eame probl\u00e8me. Effectivement, cela semble \u00eatre un probl\u00e8me d’autorisation :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ici vous pouvez t\u00e9l\u00e9charger le fichier Excel complet : <\/i>Lien<\/i><\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Si vous cr\u00e9ez un ticket depuis Fiori, il y a des pi\u00e8ces jointes suppl\u00e9mentaires, comme les entr\u00e9es de la console depuis le navigateur :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Conclusion<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITSM Connector peut vous aider \u00e0 simplifier et acc\u00e9l\u00e9rer votre processus de gestion des incidents SAP ainsi que la gestion des tests et des bugs en int\u00e9grant vos syst\u00e8mes SAP et Jira.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Essai gratuit<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Si vous souhaitez tester notre solution, veuillez vous inscrire <\/span>ici pour demander une d\u00e9mo<\/span><\/a>\u00a0
<\/span>L’installation prend quelques heures, y compris la configuration de base, et vous pouvez tester la solution pendant 30 jours.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Article par Tam\u00e1s HOLICS<\/a>\u00a0<\/strong>
Head of Development – ITSM Connector<\/span><\/strong><\/p>

English Version<\/span><\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

ITSM – Int\u00e9gration de SAP & Jira ITSM Connector peut int\u00e9grer les syst\u00e8mes SAP et […]<\/p>\n","protected":false},"author":9,"featured_media":18915,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[94,4],"tags":[],"class_list":["post-18900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itsm-connector-for-sap","category-news"],"yoast_head":"\nITSM Connector - Int\u00e9gration de SAP & Jira - Invarture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.invarture.com\/en\/itsm-connector-integration-de-sap-jira\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Connector - Int\u00e9gration de SAP & Jira - Invarture\" \/>\n<meta property=\"og:description\" content=\"ITSM – Int\u00e9gration de SAP & Jira ITSM Connector peut int\u00e9grer les syst\u00e8mes SAP et […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.invarture.com\/en\/itsm-connector-integration-de-sap-jira\/\" \/>\n<meta property=\"og:site_name\" content=\"Invarture\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-07T09:45:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-07T09:56:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.invarture.com\/wp-content\/uploads\/2022\/11\/Bannie\u0300re-blog-Invarture.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2376\" \/>\n\t<meta property=\"og:image:height\" content=\"588\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Achraf Hilal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Achraf Hilal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/\"},\"author\":{\"name\":\"Achraf Hilal\",\"@id\":\"https:\/\/www.invarture.com\/#\/schema\/person\/49651c77ba0fac0021ef5a1db75f239b\"},\"headline\":\"ITSM Connector – Int\u00e9gration de SAP & Jira\",\"datePublished\":\"2022-11-07T09:45:51+00:00\",\"dateModified\":\"2022-11-07T09:56:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/\"},\"wordCount\":883,\"image\":{\"@id\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.invarture.com\/wp-content\/uploads\/2022\/11\/Bannie\u0300re-blog-Invarture.png\",\"articleSection\":[\"ITSM Connector for SAP\",\"News\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/\",\"url\":\"https:\/\/www.invarture.com\/itsm-connector-integration-de-sap-jira\/\",\"name\":\"ITSM Connector - 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