{"id":12967,"date":"2021-08-31T11:39:44","date_gmt":"2021-08-31T09:39:44","guid":{"rendered":"https:\/\/www.invarture.com\/?p=12967"},"modified":"2022-06-07T11:28:46","modified_gmt":"2022-06-07T09:28:46","slug":"webinar-itsm-connector-for-sap","status":"publish","type":"post","link":"https:\/\/www.invarture.com\/en\/webinar-itsm-connector-for-sap\/","title":{"rendered":"ITSM Connector for SAP: Automatic Incident Ticket Creation"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:16.666666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 11.52%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 11.52%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h2><span style=\"color: #0000ff;\"><b>Webinar \u00e0 la demande<\/b><\/span><\/h2>\n<h2><span style=\"color: #0000ff;\"><b>Cr\u00e9ez automatiquement des tickets d\u2019incidents complets dans SAP avec ITSM Connector for SAP<\/b><\/span><\/h2>\n<p><b>70 % du temps de r\u00e9solution des incidents SAP est consacr\u00e9 \u00e0 la collecte de toutes les informations n\u00e9cessaires.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Les \u00e9quipes support SAP re\u00e7oivent chaque jour de tr\u00e8s nombreux rapports d\u2019erreurs incomplets. Elles consacrent alors beaucoup temps au recueil des informations manquantes aupr\u00e8s des utilisateurs SAP, par e-mail et t\u00e9l\u00e9phone. Un temps pr\u00e9cieux allou\u00e9 \u00e0 la recherche d\u2019informations plut\u00f4t qu\u2019\u00e0 la r\u00e9solution du probl\u00e8me initial.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La solution <strong><a href=\"https:\/\/www.invarture.com\/itsm-connector-for-sap\/\" target=\"_blank\" rel=\"noopener\">ITSM Connector for SAP<\/a><\/strong> permet la <strong>cr\u00e9ation de tickets d\u2019incidents directement dans votre plateforme ITSM existante, depuis l\u2019UI SAP (SAP GUI ou Fiori)<\/strong>. Tous les champs du ticket sont renseign\u00e9s automatiquement en fonction de r\u00e8gles param\u00e9trables, <\/span><span style=\"font-weight: 400;\">certains \u00e9l\u00e9ments suppl\u00e9mentaires comme des copies d\u2019\u00e9cran pouvant \u00eatre rattach\u00e9s <\/span><span style=\"font-weight: 400;\">sous forme de pi\u00e8ces jointes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consultez notre dernier webinar avec notre nouveau partenaire STA Consulting, \u00e9diteur de la solution ITSM Connector for SAP. <\/span><span style=\"font-weight: 400;\">Vous y d\u00e9couvrirez notamment :<\/span><\/p>\n<ul>\n<li><strong> \u00a0 Quels sont les points critiques du support SAP<\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong> \u00a0 Comment s\u2019effectue la collecte automatique des informations relatives \u00e0 un incident SAP lors de la cr\u00e9ation d\u2019un ticket de support directement dans ServiceNow, mais \u00e9galement n\u2019importe quelle autre plateforme ITSM du march\u00e9<\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong> \u00a0 Comment la solution assure une r\u00e9solution des tickets d\u2019incidents 28% plus rapide et une diminution des co\u00fbts de support associ\u00e9s<\/strong><\/li>\n<\/ul>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-2\"><h2><strong><span style=\"color: #0000ff;\">Consultez le webinar :<\/span><\/strong><\/h2>\n<\/div><div class=\"fusion-text fusion-text-3\"><p>Pour visionner le webinar dans son int\u00e9gralit\u00e9, nous vous invitons \u00e0 cliquer sur le bouton ci-dessous :<\/p>\n<\/div><div style=\"text-align:center;\"><style>.fusion-button.button-1{border-color:#ffffff;border-radius:10px 10px 10px 10px;background:#3973fe;}.fusion-button.button-1 .fusion-button-text,.fusion-button.button-1 i,.fusion-button.button-1:hover 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